Account help
Answers to the account questions we are asked most. For anything about your care, message your practice through the portal.
Sign in and open Settings, then choose Change email. Enter the new address along with your current password.
We send a confirmation link to the new address, and the change takes effect once you open it. We also let the old address know, so you would find out if someone else tried to move your account.
If you cannot sign in, contact your practice and they can help you get back in.
Go to SettingsChoose Forgot password on the sign-in page. We email a reset link to the address on your account.
If you no longer have access to that address, contact your practice rather than creating a second account. Your records stay with the account you already have.
Go to sign inCheck your spam or junk folder first, and add our address to your contacts so later messages arrive in your inbox.
If it still has not arrived, ask your practice to send it again. They can also confirm which address they have on file for you, which is the most common reason an email goes missing.
Still stuck? Your practice can help with anything to do with your account or your care.